Regardless of the labor market, forward-thinking employers are always concerned
about monitoring retention and turnover, particularly when key or high-potential
employees leave. This becomes a heightened concern in a tight labor market.
Some turnover is to be expected, and in fact, can be healthy -- introducing
new ideas, talents and perspectives. However, excessive or unwanted turnover
can undermine the efficiency and morale of the employees who remain and can
also have devastating financial impact on the organization, especially if the
root causes go un-addressed.
Often, we think we know why employees leave; however, the best way to really
understand why employees leave is to have a neutral outside party ask them
after they have left, thus benefiting from their candor. Analysis of this information
can provide an excellent foundation for the formation of effective retention
strategies.
At the Human Resource Department, we can help you design and conduct efficient,
customized post exit interviews or surveys. We can also help you analyze and
apply the information gained to design, supplement or evaluate the effectiveness
of your retention strategies.
Here are some key project components:
Discuss and decide upon the purpose and timetable of the project,
as well as plans regarding how the information will later be used. Will this
be a one-time study or an ongoing practice?
Select the interview or survey components, making sure the questions
asked will provide useable, relevant information. Include capture of valuable,
individual "comments".
Identify the individual or group(s) of employees to be surveyed and
determine the best method by which to accomplish this – on-line survey,
telephone interview, or a combination.
Conduct interviews in a manner that maximizes the relevant information
gained from former employees. Confidentiality is ensured, enabling former
employees to speak openly.
Analyze the information collected to determine reasons for turnover
and develop recommendations for strategic solutions.
Report findings, with clear and concise charts and graphs, on
a regular or as-needed basis.
Let The Human Resource Department partner with you to develop an efficient,
results-oriented approach, tailored to meet your organizational objectives
and culture.
